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La Marquise Hotel Statement on Covid-19

 

Dear Valued Guests,

We are happy to announce that the official opening date of La Marquise hotel is July 1st.  After the official directive of our Government, below you will find all details of how our team will welcome you and what specific hygiene protocol we will follow, in order to provide you truly memorable holidays in a very safe and healthy environment.

 

Hotel staff

All our staff confirm their health status and readiness to return to work

All our staff has participated in online seminars created by the government and received a certificate of prevention measures of any possible illness.

All staff members are aware of how the Covid-19 virus is transmitted and are able to provide information to guests.

Personal contact such as handshake, high five or hug to welcome guests will not be allowed.

An infection control Supervisor & Coordinator has been established to ensure that the implementation of infection control requirements is achieved.

Every hotel staff member is equipped with personal protective equipment (masks, gloves).

if our staff experience symptoms related to the disease, they are advised to stay home and seek medical attention, notifying the hotel’s health coordinator.

We recommend our staff undergo personal thermal screening every morning and wash their hands with soap and water for at least 30 seconds

All events that may occur will be record and updated in a logbook.

 


Public Areas (outdoor and indoor)

Social distancing rules are applied in all public areas including lobby, seating area and outdoor seating to avoid overcrowding according to our governmental advice.

We have adjusted our operational capacity as well as all our tables and seating areas to allow the effective social distancing according to our governmental advice.

If it is feasible, please avoid the use of elevators. In case of use, to be used by one room at a time.

Hourly cleaning program of elevators especially on “high-frequency touch points” such as handles, and knobs is applied.

Signage are prepared to remind customers to keep their distance from one another.

Hand sanitation stations are in every hotel outlet with disinfection liquid COVID-19 proofed, and respective systems are in place to ensure that these will always remain stocked and operational.

In our hotel beach, a physical distancing rule is applied for seating (sunbeds, chairs, sun loungers, etc.) according to our governmental advice.

We have developed detailed cleaning schedules and protocols for cleaning requirements for all areas.

Signage and information systems in relevant languages are in place to ensure that guests and staff are aware of the hand hygiene protocols.

Animation - Entertainment shows that involve bodily contact have been modified / removed.

 

Swimming pools and other recreational water facilities

According to the current legal framework our Indoor swimming pool will be closed

Number of bathers: the crowding density in hotel pools is calculated with an index of 5m2 of water surface per person.

Physical distancing: The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) would be such so that the distance between two different umbrellas to be according to our governmental advice.

All seats, tables and any other items will be disinfected after a guest leaves and before used by another guest.

 

Reception

Reception staff is trained on maintaining social distancing and to identify / reporting procedures for potentially symptomatic guests directly to the health coordinator

A medical kit will be available for the occurrence of an incident, which will include disposable gloves and masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.

The reception desk and furniture in public areas are arranged in such a way in order to keep the space open and properly manage / avoid queues in order to reduce waiting times.

Important notice: According to the Greek health protocol, we are obligated to keep an updated record of all guests staying at the hotel – name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so that communication is possible if a coronavirus case is identified at a later time. For this purpose, your information will be kept on file for reasons of public health protection.

Staff at the lobby area will direct the guests to comply with the social distance during arrival / check-in and assist the guests during waiting times

We have enhanced the frequency of disinfection of reception desk on an hourly basis.

We recommend our Guests to use Credit or debit cards for payment of any hotel costs. Cash should be accepted in only exceptional cases. We recommend bills, invoices, and receipts to be sent by email.

All key cards will be disinfected before each use.

It is mandatory to extent the duration of check-out and check-in times between stays (check out by 11am and check in from 3pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation.

Our Reception has designated check-in / out sections to split volume.

Our Bell boys are trained to maintain social distancing in vehicle use to one room at a time. Drivers of club cars will wear masks and gloves. Handshake is prohibited. The vehicles will be disinfected after each use.

 

Cleaning, disinfection, housekeeping (rooms and public areas)

We will avoid the frequent cleaning of rooms during the stay of our guests for housekeeping staff to avoid encountering possible cases and to prevent further transmission. The daily room cleaning, the change of sheets, pillowcases and towels as well as turn down service will be carried out upon the request of guests only.

We have reinforced our sanitation services in all public areas and pay special attention to cleaning “high-frequency touch points” such as door handles and elevator knobs.

Immaterial objects such as pillows, bed runners, pens, paper blocks and envelops will be removed from all rooms.

TV controls, toilet flash handles, all door handles, water faucet handles, and flooring will be regularly disinfected.

Fabric surfaces as well as the whole room will be cleaned with a steam appliance before each arrival.


Air conditioning and space ventilation

According to the Health Ministry’s guidance, we have shut down the system that deactivates air conditioners when doors are opened in order to allow natural ventilation in rooms and other areas.

 

Food services – Restaurants (a la carte, buffet, breakfast rooms) and bars (indoor and outdoor)

The buffet food will be served only by the service/catering staff, who will bring the appropriate PPE and will comply with the basic measures to prevent the transmission of coronavirus.

Most of our food choices will be single use portions (where it is feasible).

The use of shared utensils / dispenser items, automatic serving machines (coffee, juice, etc.) will be done only by our catering staff, which will bring the appropriate PPE and will comply with the basic measures to prevent possible transmission.

In case of high rate of occupancy in the main restaurant, we will limit the number of guests in the buffet by implementing seating times and entrance / traffic control to handle guest volume.

All our service staff use PDA to charge the consumption of every guest using table numbers. This procedure will also enable us to track possible infection case.

Condiments such as salt, pepper, sugar, ketchup, will be single use portions and will be served in order to reduce the risk of cross contamination.

Children must be always supervised by parents at any time in the restaurant and children are not allowed to access the buffet by themselves.

All restaurant and bar managers will implement social distancing through table spacing and guest seating.

Tables at bar areas to be disinfected before new guests are seated.

 

Kitchen

All kitchens in hotel are already following high hygiene standards of food safety related risk.

All kitchen staff members will keep distance from one another, in accordance to the requirements of health authorities and will wear face masks and disposable gloves during operation.


Venues

Conference rooms, ballrooms and event areas will be operated according to the current legal framework.

Rules for social distancing, seating distribution and gathering size will be applied.

A specific number of guests are allowed in each space, depending on size.

 

Spa Services and Gym

According to the current legal framework our Indoor swimming pool will be closed

Guests are allowed access only by appointment with gaps between sessions to allow thoroughly cleaning and sanitation.

Gym sanitation after each use and daily disinfection program is applied.

Certain spa treatments are suspended where the risk of spread of infection is particularly high.

Spa staff is trained on appropriate hygiene as well as infection control precautions associated with the treatments will be provided.

 

Shops operating in hotel

Social distancing rules will be applied.

Restrictive rules regarding social distancing and how many people are allowed in one shop depending on size will be applied and displayed in front of every shop.

Disinfection program in every shop for guests, employees & back-office will be daily provided.

A Sneeze guard is installed at cashier desk to protect staff & guests

 

Our Cancellation Policy becomes more flexible to ensure your needs are met so please feel free either to contact us directly regarding already existing reservations or visit our Booking Engine for all current Conditions applying. If you have questions regarding your reservation through our website, please use our online form or contact us directly at info@lamarquise.gr.

If your reservation is through a travel provider (Tour Operator, Travel Agent, or Online booking provider) please contact them directly either through their website or extranet

 

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